Customer Success Portal
            Knowledge Base Truvi Commerce Marketing Email Templates

            Order Created Email

            When an order is processed on the website or from the administrative back end, the Order Created email is sent out automatically. This can be customized with a variety of tokens to personalize and include the specific information for the order that you want your customers to receive. 

            Creating the Template

            To create a template for new order that have been create:

            • Select Marketing from the left side menu
            • Select the Email Templates option
            • Click the Add New Template button
            • On the new Email Template screen, you will want to select Order.created from the Key drop down. This will then populate the available tokens that you can add to the email which will merge in the actual values based on the customer's order details(see descriptions below). 
            • Once you have added your content (Name, Sender Email, Subject and Content), ensure the Status field is set to Enabled and click Create.

            Description of Tokens:

            order.orderDetail:  Order Details, including product, shipping status, price, shipping, discount, tax, and total(see example below)

            user.nickname: Customer Nickname

            user.firstname: Customer First Name

            user.lastname: Customer Last Name

            user.dob: Customer Date of Birth

            user.address1: Customer Billing Address

            user.address2: Line 2 of Billing Address

            user.city: City

            user.zip: Zip

            user.phone: Phone Number 

            user.email: Email Address

            order.purchase_date: Order Purchase Date

            shipping.nickname: Customer Nick Name on Shipping Address

            shipping.firstname: Shipping First Name

            shipping.lastname: Shipping Last Name

            shipping.dob: Shipping Date of Birth

            shipping.address1: Shipping Address Line 1

            shipping.address2: Shipping Address Line 2

            shipping.city: Shipping Address City

            shipping.zip: Shipping Zip Code

            shipping.state: Shipping State

            shipping.phone: Shipping Address Phone Number 

            shipping.email: Shipping Email Address

            order.sales_ type: Offsite or Onsite 

            order.order_type: Order Type(Internet, InPerson, etc)

            order fulfillment status: Fulfillment status(not started, etc)

            order.order_id: Order Number

            order.sales tax amount: Sales Tax Amount

            order.discount: Order Discount

            order.order_total: Order Total

            order.card_last4: Last 4 digits of Credit Card

            order.note: Order Note

            order.special_instructions: Special Instructions for Order

            order.gift_message: Gift Message on Order

            pickup.email.confirmation.message:  Pickup order details(if set up in Settings > Pickup Settings

            Click on the attached PDF to see an example of how the tokens render in an email. 
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            Updated: 08 Aug 2019 01:15 AM
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