Customer Success Portal
Submit a Ticket
Creating an FTP Account
Go to Settings
Click the Add New FTP Account button
Enter a username in the username field. This should be a single username with no spaces or special characters.
Enter a secure password.
You will then see the complete username and password on the FTP page.
This can take up to 30 minutes for the account to be created.
After waiting at least 30 mins you can connect to the FTP account using the following setting.
Standard FTP Connection
username: You can copy the username from the FTP settings page. It will be in this format -
password: The password associated with this account.
Updated: 05 Mar 2019 07:00 AM
Help us to make this article better
Create an FTP Account
Configure ShipCompliant States
EMV Device Overview and FAQ
SendGrid Email Delivery Service and Integration Setup