Customer Success Portal
Submit a Ticket
Custom Website Theme
Create an FTP Account
Go to Settings > Website/Design Settings > FTP Accounts
Click the Add New FTP Account button
Enter a username in the username field. This should be a single username with no spaces or special characters.
Enter a secure password.
You will then see the complete username and password on the FTP page.
This can take up to 30 minutes for the account to be created.
After waiting at least 30 mins you can connect to the FTP account using the following setting.
Standard FTP Connection
username: You can copy the username from the FTP settings page. It will be in this format -
password: The password associated with this account.
Updated: 05 Mar 2019 07:02 AM
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